Refund & Cancellation Policy

Your refundable security deposit is held by KlanKare, not the vendor, for the duration of your rental. It is released back to your original payment method once your return is verified via the return OTP handshake. Refunds typically reflect in 5–7 business days, depending on your bank or payment provider.

• No vendor accepts your booking within our matching window (vendors have 15 minutes to respond; we retry with the next nearest vendor before giving up)
• The equipment delivered doesn't match what the vendor showed you in the pre-dispatch photo/video — you can decline to share the delivery OTP, in which case billing never starts and your payment is refunded

In both cases, the refund is initiated automatically once the booking is cancelled.

If your equipment malfunctions during the rental, we'll coordinate a replacement from a nearby vendor, typically within 2 hours, at no extra cost. If no replacement is available, we'll refund you for the unused portion of your rental period.

Self-serve cancellation isn't available in the app yet. To cancel a booking for any reason not covered above, email eshwar.chagapuram@gmail.com with your booking ID and we'll review and process a refund where applicable.

Your security deposit may be partially withheld if the returned equipment shows damage beyond normal wear and tear, based on the vendor's serial-tracked asset record. We'll explain any deduction before finalising it.

For any refund or cancellation query, email eshwar.chagapuram@gmail.com.